Refund Policy – BarodaCab
At BarodaCab, we strive to ensure our customers have a smooth and reliable booking experience. This Refund Policy outlines the conditions under which you may be eligible for a refund for services booked through our website barodacab.in or via phone/WhatsApp booking.
1. Cancellation & Refund Rules
- Cancellation before 24 hours of pickup: Full refund of the fare paid.
- Cancellation before 12 hours of pickup: 50% of the fare will be charged, and the remaining amount will be refunded.
- Cancellation less than 12 hours before pickup or no-show: 90% of the fare will be charged.
2. Refund Process
- Refunds will be processed within 5–7 working days to the original payment method used at booking.
- For cash payments, refunds (if applicable) will be made via bank transfer after verifying booking details.
3. Non-Refundable Situations
- If the passenger is not available at the pickup location after the driver waits for the grace period (10–15 minutes).
- If the trip is altered mid-journey resulting in a shorter distance or early termination by the passenger.
- If the service is terminated due to a violation of our Terms & Conditions.
4. Service Disruption by Us
- If BarodaCab cancels a booking due to vehicle unavailability or unforeseen issues, you will receive a full refund or an option to reschedule without extra charges.
5. Contact for Refund Queries
For any questions about cancellations or refunds, please contact us:
BarodaCab
Phone: +91-9106384859
Email: barodacab@gmail.com
Vadodara, Gujarat, India